Return & Exchange Policy

In case of return or exchange, follow the guideline below.

  1. The product must be unused, unworn and unwashed. If a product is returned to us in an inadequate condition, we reserve the right to not register your complaint.
  2. The return period of the defective product is 7 Working days "Or"; for return or exchanged items, the request shall be entertained within 10 Working days of receiving the parcel. 
  3. Please return the product with a copy of invoice and mention the reason for returning the items.
  4. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
  5. Delivery Charges will not be refunded.
  6. Refund requests will be processed within 10 working days after receiving the return products.
  7. It is important to label the returned product as ‘Return item’ in order to avoid any discrepancy or inconvenience.
  8. For further queries about exchanges and returns, please contact us at +923004563300

Follow these simple steps to return or exchange your items:

1.Repack Merchandise:
Please make sure that the item(s) you wish to return, along with the Return Label are included with your return shipment.

2.Ship to:
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

123B, Tufail Block Canal Bank Housing Scheme, Lahore, 54000, Pakistan
Telephone Support:+92300456300(10:00 AM to 6:00 PM  Monday – Saturday)

Amir Sohail

Good quality products with excellence service, happy to shop from myplanet.pk

Nida Luqman

Received my order of Baby Fitness Frame, Price is cheaper as compared to other site and the quality of product really impressive. Thank you for delivering in time. Gbu

Umar Farid

I ordered some stuff on Sunday and received it next day I’m so happy to share with all of you that the stuff is of perfect quality. Especially the Kids Doctor set is too good I just loved it ❤️. thank you my planet.

Sidra

Great services…very good quality…I had size issue and they replaced it happily.

DR.S.M Abdullah

I ordered Kids Dancing Boy Toy , When i received the order and open it wasn’t the same as i ordered. Surprised that got call from team myplanet that mistakenly Fashion boy is shipped instead of Dancing Boy, said to replace with the product i ordered. In next 2 days i received what ordered I just loved it. Appreciate the services and ethics thank you my planet.

Fiza Ahmed

My 1st order was beauty and skin product from My Planet, wasn’t experienced before that kind of quality product really happy from it. Appreciated the team for continues and kind coordination to update on product . Recommended others to buy.

Malik Adil

Quality products within time delivery.

Abdullah

Great services…very good quality…I had issue with my electric bubble camera and they replaced it happily.

Maira Azhar

I have ordered toys multiple times. My experience has been great every time. They deliver excatly which they show also they are very helpful. If you send them a picture of toy, they give you full details and even share a video how to play and deliver within 3-4 days.

Neelam Waqas

I got my parcel today and it has very gud quality.

Sadia Butt

I ordered Summer water basketball game unfortunately i was unable to set in my house, i contacted with myplanet they replace it with my desired another product. quality and services are super fine. TY myplanet.

Sheraz Ahmed

I had received new toy which i was order. Thanks a lot.

Shumaila shahzad

One of the best online shopping experience so far of baby products. Delivering Best quality at your doorstep

Faiza Adeel

I Was not hoping to get the ordered items on a Sunday. Really appreciate your commitment.

Rabia Hassan

Thank you i have received the parcel. The kids liked them very much. They are so excited to receive this gift of their favorite characters.

Abdul Rehman Muhammad

Order the kids and grey aduly masks, the quality astonishing all are imported masks .Thank u for delivering the same as described and shown. Recommended

Noor Khalid

Highly recommended I got my parcel on time n the watches r so perfect loved it. Will shop again Insha Allah.

Sehrish

Received my order today and m satisfied with the quality

Naazish

Thankss received parcell N mashaAllah my kids lovee it. Recommended

Umme Hassan

Order from myplanet first time, thanks alot i received the kids stuff same as shown will shop again. Jazakallah