Shipping Policy

Last Updated: August 2026

Welcome to MyPlanet.pk – Your World of Toys 🌎🧸. We aim to make your shopping experience simple and reliable, with safe delivery of your favorite toys and kids’ products across Pakistan.

1. Delivery Across Pakistan 🚚

We deliver toys and kids’ products to most locations across Pakistan where courier services are available.

2. Order Processing 📦

Orders are processed after confirmation and product availability. Processing time may vary depending on the product, order volume, weekends, public holidays, or other circumstances.

3. Delivery Time ⏱️

Delivery times vary depending on your city, location, courier service, weather, and other circumstances. Estimated delivery information may be provided during checkout or through customer support.

4. Shipping Charges 💰

As we don't include shipping charges in our product so we charge Rs.195 shipping charges all over Pakistan.

5. Cash on Delivery 💵

Cash on Delivery is available to most locations across Pakistan where courier services are available.

6. Order Confirmation 📲

After placing an order, our team may contact you to confirm your order and delivery details. Please provide an active phone number and accurate address to avoid delays.

7. Accurate Delivery Information 📍

Customers are responsible for providing:

Full Name • Complete Address • City • Active Phone Number

Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or additional charges.

8. Tracking Your Order 🔎

Where tracking is available, shipment details may be provided after your order has been dispatched. You can contact our support team with your order number if you need assistance.

9. Delivery Delays ⚠️

Occasionally, deliveries may take longer than expected due to weather, public holidays, courier delays, high order volumes, remote locations, or circumstances outside our control.

We appreciate your patience in such situations.

10. Undelivered or Returned Orders 📦

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, or repeated failed delivery attempts, the parcel may be returned to us.

Additional shipping charges may apply if the order needs to be re-dispatched.

11. Damaged Package 📹

If your package appears damaged when delivered, please inspect the product carefully and make an unboxing video.

If the product is damaged or defective, contact us promptly with your order number, photographs, packaging images, and video where applicable.

12. Order Changes & Cancellation ❌

If you need to change your delivery information or cancel an order, contact us as soon as possible.

Changes or cancellations may not be possible once an order has been processed, packed, dispatched, or handed to the courier.

13. Product-Specific Delivery 🚚

Some large, heavy, fragile, or special products may have different delivery arrangements or charges.

Any applicable information will be communicated before or during order processing.

14. Contact Us 💬

For shipping or delivery questions, contact MyPlanet.pk – Your World of Toys through the phone, WhatsApp, email, or contact details provided on our website.

Please keep your order number ready so our team can assist you quickly.

Important Note

Delivery times and shipping charges are estimates and may vary depending on destination, courier availability, product characteristics, weather, and other circumstances.

MyPlanet.pk – Your World of Toys 🌎🧸

We’re committed to delivering your toys safely and providing a smooth shopping experience for families across Pakistan.